Trumeter's COVID-19 Response
At Trumeter, we recognize the severe disruption that COVID-19 has caused to the businesses and personal lives of our customers, employees, and supply partners. In line with our purpose, “Empowering our Customers, Solving their problems,” we have taken a very pro-active approach to minimize the disruption and overcome the various challenges caused by the pandemic.
The safety of our employees remains our number one concern. All facilities are fully open and operating on a strict 6ft/1.75m social distancing policy with staff following strict hygiene procedures. Additionally, we have put in place an extensive work from home policy where all key senior and customer-facing team members in each region can all work from home when needed – a plan we put in place back in 2019.
While our main factory was shut down in March/April 2020 by government mandate, we have been in full production since May 2020 and have long since caught up on all the lost production. Stock is available as normal at all our worldwide distribution centers and our customer service teams in each region are eager to receive emails and calls from customers and distributors. Plus, our engineers are working full speed to develop new products for our customers.
So, while it is not “normal,” it is certainly the “new normal.” Our sales team is reaching out to our existing customers and new customers to see how we can support them as we come through this challenging period.
To all the employees and third parties who have supported Trumeter through the unprecedented difficulties of the last 12 months, I sincerely thank you.